FAQ
Find answers to your questions here.
01. How can I obtain information about the company profile and portfolio?
You can find the information by visiting our official website, where we provide details about our company profile and portfolio. Additionally, feel free to contact us for any specific inquiries.
02. What details do I need to provide to receive a quote?
troVee Studio works with a variety of materials, including but not limited to: Wood, Fiber, Resin, Tin, Acrylic, Crystal, and much more.
03. What types of finishing are available?
Currently, we have a few choices of Finishing from Spray Paint Solid or Rustic, Texturized, Etching, Chrome, Print UV, and Laser Engrave.
04. What is the payment system?
Payment should be made by transfer only to our Bank Account.
05. Are you open to contract collaboration?
Yes, we are always open to exploring collaboration opportunities. Feel free to contact us to discuss your project or partnership in detail.
06. What is the usual lead time for production?
The production time varies depending on the complexity and size of the project. Typically, it takes 21 business days after the design and materials are confirmed. For urgent projects, let us know, and we’ll do our best to accommodate your deadline.
07. Do you provide design services
Yes, we have an experienced design team that can assist you in creating custom designs tailored to your needs. We work closely with you to ensure the design aligns with your vision and expectations.
08. Can I see a prototype before final production
Absolutely! We offer prototype development to help you visualize the final product after the design is approved. Prototypes can be created upon request.
09. Do you handle shipping
Yes, we provide shipping services both domestically and internationally. Shipping costs will be calculated based on the destination and package size.
10. Is there a minimum order quantity
No, we accept both individual and bulk orders. For larger orders, we can offer competitive pricing and bulk production options, But we have minimum Value.
11. What if I’m not satisfied with the final product
Customer satisfaction is our priority. If there are issues with the product quality, please contact us immediately. We will work with you to find a solution, including revisions or replacements, as necessary.
12. Can you replicate an existing design
Yes, we can replicate an existing design as long as you provide clear reference images or files and have the legal rights to reproduce the design.
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